Eligible items may be returned for Store Credit only. Returns must be returned within 30 days of the ship date received. Lux Italy will not accept any returns after 30 days.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
Merchandise purchased online can be returned via mail to our Distribution Center or returned in-person to any of our store locations (please see the address listed below).  We recommend shipping packages back with a tracking number, lost packages without proof of receipt will not be given return credit packages back with a tracking number, lost packages without proof of receipt will not be given return credit.Return shipping costs are charged to the customer .